Villa de Fedelia

wasted potential. if you like throw away your money for overpriced experience, please do so with this villa. perfect infestation for poor customer care and reliability, broken door knobs, toilet sewage treatment out of the window (literally), if you love blind box this for you: u might get a TV, u might not, who knows; water pressure and i quote from a fellow neighbor: “macam bau kencing”, roaches crawling all over the bathroom, self-made policy on the spot for any reason to revoke your deposits. Guilt tripping and “docking” employees salary in front of your guests. oh by the way, first time seeing hospitality managers arguing with their guests in public and barging into their rooms.

What we like about the hotel is it is next to a beach. It offers nice landscaping. Bed is comfortable and clean. Water pressure is good. Service is great 👍🏼 Breakfast is at Mama Knows Cafe which is adjacent to the hotel. We were offered 3 options which we think is quite good. Coffee and tea are free flow. We got to enjoy breakfast with a view which is a plus. Food was served very quickly We are happy with our stay and will come again.

The location is strategic but the property is poorly maintained, the paint was peeling, the fans are dusty, the water pump wasn’t working properly so the water flow was weak, the floor are sticky, the room smells musty, & BASIC toiletries are not PROVIDED. For a 2-night stay, we expected basic amenities to be replenished, but even the complimentary coffee in the room was never topped up. Hospitality was DISAPPOINTING, front desks are RUDE & we had to carry all our heavy bags ourselves while the staff simply watched without offering help. Breakfast was average with only three menu options and the taste is so-so During check-out, the receptionist wasn’t at the counter, so we ended up waiting for her. Communication is only via WhatsApp, BUT THE responses are SLOW. If Google Reviews let me rate 0/5, I would. Considering the high price per night, we expected much better service. Sadly, it was a disappointment. Think twice before booking there are plenty of other chalets that are more affordable and far more welcoming.

Great Setting, but Service Falls Short Villa de Fedelia boasts a lovely ambiance—lush surroundings, peaceful vibes, and the soothing sounds of the nearby beach all help set the scene for a relaxing getaway. It’s a place that certainly looks like a relaxing weekend retreat. However, beneath that charm lie several areas that need real attention, especially customer service, both at the villa and surrounding eateries. The hospitality felt indifferent at best, with staff interactions often coming off as inattentive or rushed, which really detracted from the overall experience. It’s clear that better training and a stronger service culture would go a long way here. Issues with the accommodations compounded the frustration—worn-out bedding, visible bed bugs, and sluggish water pressure made comfort hard to come by. Meanwhile, severe beach erosion right in front of the rooms dimmed the appeal of the seaside location. Dining options nearby didn’t offer much relief either. Places like The Ranting Bar don’t open until after 6 PM, leaving early diners with slim choices, not to mention the unwelcome customer experience. Mama Knows cafe, which is adjacent to the Villa operates on an inconsistent schedule, which proved inconvenient. For a beach destination that sees all-day foot traffic, the lack of accessible dining at various hours is a missed opportunity. The beachfront outlet especially should consider staying open throughout the day to better serve guests. Villa de Fedelia could be a standout stay with just a few thoughtful improvements, starting with a serious commitment to better service. Until then, it’s more style than substance.

Unit B12, shower/ water pump is faulty. Should have checked before guests arrived. I only had a chance to test the shower at night, there were no staff on the compound. Waited for 2 hours for worker to arrive. Then problem still happened for the rest of my stay. Had to call staff to come and help to make the shower usable multiple times. Told the supervisor(?) about this, she said problem was going to be solved. Hopefully it does get solved and doesnt ruin another persons experience here.