Sri Manja Boutique Hotel

what a waste. location already at spots (east access to town, to highway) but poor service. i have 2 days job at kuantan and really appreciate a good service. 1st day on arrival, as usual you not allowed to check in early. must at 2 pm. came in to room with unfunctioning aircond. about to leave, drop at receptionist and informed the issue and expected resolve when i come back. my 1st day job finish around 1 am. my unlucky experienced the air conditioning still not function and night shift receptionist offering me to change room. we chance and had an OK sleep of the night around 2 am because I need to shifted all of my things. 2nd day i have to go out at 10 am so expected can't finish my work on time. so i extended my stay. i did place the "makeup room" tag at the door and also informed the receptionist to makeup the room. i came back at 8 pm and so tired. i feel so frustrated when i saw the room not clean as i requested. what i can do is just to requested replacement towel. they want to clean the room, but i decline. it's already 8 pm. the job should be done during the time guess not in room, not after guess already came back after a long day outside doing things. it might not happend to other people but if the hotel did not take this complaints seriously, then i do not know what to say. good hotel, strategic area, POOR service.

Honestly, the stay wasn’t great. The pillowcase felt like it hadn’t been washed in ages — greasy to the touch, so I had to use my own cloth to cover it. The quilt had a few blood stains, and even after asking reception to change it, the pillowcase stayed the same. The bathroom was dirty, with visible grime between tiles and around the toilet area. To make it worse, baby cockroaches came out from the drain at night. The floor wasn’t clean either — you could feel sand or dirt when walking barefoot. There’s a separate ironing room (with 3 irons and boards), but you have to leave your room to use it. Parking is in the basement, though not always available even after you register your car. Definitely hope they improve their cleanliness — this place gets a lot of guests and could be so much better with proper upkeep.

Clean Hotel. The beds are on an elevated flooring like Japan. Basic and spacious room. TV reception is horrendous. No view from the room as the window looks out at a corridor. Okay for a short stay.

Not only it has tax deposit of RM 6. Booked the twin room and ending up getting a queen size room that is super small. The hygiene of the bathroom is horrid sometimes have smell of pee whenever entered. Even the shower water from the bathroom is so small it can be compared with the water from the sink. The bed causes small red bumps around my body and the pillow looks old too. Overall this facility looks old and unprofessional at all. Do not recommend staying here.

- The air conditioner was noisy, and the controller screen was not visible, making it hard to adjust settings. - There was a strong cockroach smell coming from the bathroom, which was quite unpleasant. - Water pressure and the hot/cold water function were good, no issues there. - I requested a room near the lift due to a slip disc condition, but the room assigned was quite far from the lift. - The room view was disappointing as it was facing a wall. I hope the hotel management can take note of these for future improvements. Thank you.